Ocean Surf House

TERMS AND CONDITIONS

Booking Policy:

  1. Reservations can be made through our website or by contacting our team directly.
  2. A valid credit card is required to secure your booking.
  3. 50% of the full booking price is required at the time of booking to confirm your reservation. We will send you all information where to send the money. The other 50% you can pay in cash when you arrive.
  4. All prices are quoted in Euros € and are inclusive of applicable taxes and fees.
  5. Bookings are subject to availability and are not guaranteed until confirmed by our team.
Cancellation Policy:
  1. If you want to cancel your reservation, please send us an e-mail.
  2. Cancellations made 6 weeks prior to the arrival date are eligible for a full refund.

    6 weeks and more – 100% refund
    6 – 2 weeks before arrival date –  we charge  50% of the holiday cost (deposit amount)
    Less than 2 weeks before arrival date – the full amount will be charged.

  3. No-shows or early departures will be charged the full amount of the reservation.
  4. Refunds for cancellations will be processed within 7 business days, and the refund will be credited to the original payment method.
  5. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Check-in and Check-out:

  1. Check-in time is flexible (depends on your flight and arrival time) and check-out time is until 11:00.

Liability:

  1. Participants engage in all activities at their own risk. The surf camp will not be held liable for any injuries, accidents, loss, or damage to personal belongings during the stay.
  2. It is the responsibility of participants to have valid travel insurance covering any potential risks or emergencies.

Surf & Safety:

  1. Surf guiding does not include teaching or expert advice. You need to be able to manage yourself in the water. The surf guides will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing.
  2. In the event of poor weather or poor surf conditions, the passenger shall have no claim against Ocean Surf House. With poor surf conditions there are other options like Paradise Valley or Hammam, in this case the excursion fee is added to your booking. There is no discount on no-swell days.

Service Use & Refund Policy for Packages:
When booking a package (including surf lessons, yoga classes, dinners, or other bundled services), the total price reflects a discounted rate for the complete package.
If a guest chooses not to participate in one or more included services for personal reasons, no refund or partial refundcan be provided for the unused service(s).

A refund or alternative compensation will only be offered if Ocean Surf House is unable to provide the service due to our own circumstances (e.g., operational issues, exceptional situations). In such cases, we will do our best to offer an appropriate replacement or refund for the affected service.

General:

  1. The surf camp reserves the right to refuse service to anyone for any reason at any time.
  2. Guests are responsible for any damages caused to the property and its facilities during their stay and may be charged accordingly.
  3. The surf camp is not responsible for any loss or theft of personal belongings during the stay.


    Before joining Surf Lessons or renting Surf Equipment our guests have to agree the following: 

    Surf Equipment Waiver & Damage Policy

    By signing this document, the undersigned acknowledges and agrees to the following terms regarding the use of surf equipment provided by Ocean Surf House – Tamraght, Morocco.

    1. Assumption of Risk

    The undersigned voluntarily assumes all risks associated with surfing and the use of surf equipment, including but not limited to surfboards, fins, and wetsuits. Surfing is a hazardous activity with inherent risks such as injury to oneself or others, damage to equipment, or even death. By participating, the guest accepts these risks.

    2. Waiver of Liability

    The undersigned hereby waives and releases Ocean Surf House, its owners, staff, and partners from any and all claims of negligence or strict liability arising from the use or misuse of any equipment provided during rental or surf lessons.

    3. Responsibility for Safe Use

    The guest agrees to:

    • Use their best judgment while surfing.

    • Follow all safety instructions and recommendations provided, whether written or verbal.

    • Return all equipment in good condition.

    4. Damage Fees

    The guest accepts full financial responsibility for any damage or loss occurring during their use of the equipment.

    • Minimum repair fee for surfboards: 300 MAD

    • Lost or damaged wetsuits: 900 MAD

    • Major structural damage (snaps, creases, permanent weakness):
      The board must be replaced at full cost price. The damaged board becomes the property of the guest after payment.


      5. Competency Declaration

      By signing, the guest certifies that they are a competent adult, participating voluntarily and assuming all related risks of their own free will.



      By making a reservation, guests acknowledge that they have read, understood, and agreed to the terms and conditions outlined above.

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