Ocean Surf House

TERMS AND CONDITIONS

Booking Policy:

  1. Reservations can be made through our website or by contacting our team directly.
  2. A valid credit card is required to secure your booking.
  3. 50% of the full booking price is required at the time of booking to confirm your reservation. We will send you all information where to send the money. The other 50% you can pay in cash when you arrive.
  4. All prices are quoted in Euros € and are inclusive of applicable taxes and fees.
  5. Bookings are subject to availability and are not guaranteed until confirmed by our team.
Cancellation Policy:
  1. If you want to cancel your reservation, please send us an e-mail.
  2. Cancellations made 4 weeks prior to the arrival date are eligible for a full refund.

    4 weeks and more – 100% refund
    4-2 weeks before arrival date –  we charge 25% (half deposit)
    2 – 0 weeks before arrival date- we charge 50% of holiday cost (full deposit)

  3. No-shows or early departures will be charged the full amount of the reservation.
  4. Refunds for cancellations will be processed within 7 business days, and the refund will be credited to the original payment method.

Amendment Policy:

  1. Requests for changes to the booking dates or room types are subject to availability.
  2. Any changes made to the booking may result in a rate adjustment.
  3. Amendments made 7 days prior to the arrival date are allowed without incurring any additional fees.

Check-in and Check-out:

  1. Check-in time is flexible (depends on your flight and arrival time) and check-out time is until 12:00.

Liability:

  1. Participants engage in all activities at their own risk. The surf camp will not be held liable for any injuries, accidents, loss, or damage to personal belongings during the stay.
  2. It is the responsibility of participants to have valid travel insurance covering any potential risks or emergencies.

Surf & Safety:

  1. Surf guiding does not include teaching or expert advice. You need to be able to manage yourself in the water. The surf guides will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing.
  2. In the event of poor weather or poor surf conditions, the passenger shall have no claim against Ocean Surf House. With poor surf conditions there are other options like Paradise Valley or Hammam, in this case the excursion fee is added to your booking. There is no discount on no-swell days.
  3. Surf Equipment Insurance: We offer a surf equipment insurance that you can choose when you book. In case of damage of surf equipment your insurance covers it and we do not charge you. The insurance costs 50€ and will be charged on top of your booking price.
 

General:

  1. The surf camp reserves the right to refuse service to anyone for any reason at any time.
  2. Guests are responsible for any damages caused to the property and its facilities during their stay and may be charged accordingly.
  3. The surf camp is not responsible for any loss or theft of personal belongings during the stay.
  4. The use of any facilities or equipment provided by the surf camp is at the participant’s own risk and in case of damage we charge the amount of equipment (board, wetsuit…). With surf equipment insurance, we will cover the costs of damaged equipment.

By making a reservation, guests acknowledge that they have read, understood, and agreed to the terms and conditions outlined above.

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